QVO Tactical, LLC - Holsters, Gear & Media

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Terms / FAQs
Terms, Conditions & Frequently Asked Questions

 

You may purchase merchandise from this Web site by using any one of the payment methods provided to you at checkout. QVO Tactical reserves the right to change its prices and payment procedures at any time without prior notice to you.

If there is a problem with your order, please contact us so we can fix the problem. Holsters MAY NOT BE returned unless there is a DEFECT. Holster purchases will not be refunded for any other reason due to each holster being customized to the buyer’s specifications. ALL SALES ARE FINAL.

Holsters do come with a LIFETIME WARRANTY regarding function. If your holster is scratched, scuffed, or suffers minor damage during use and/or training it will NOT be replaced under warranty. If parts, screws, attachments, etc. are lost they will NOT be replaced via warranty either.

 

It is the responsibility of the customer to ensure the options they choose are the correct options. Returns will not be accepted for options mistakenly chosen by the customer. If you need corrections made to your order please contact us via email.

When using a promo code please be ensure you are qualified to use it. Improper use of discount codes will cause your order to be cancelled.

*** THANK YOU FOR ACTUALLY READING THE TERMS/CONDITIONS BEFORE ORDERING.  PLEASE USE CODE “THANKYOU10” AT CHECKOUT FOR 10% OFF OF YOUR CUSTOM HOLSTER ORDER.

COUPON CODES ARE NOT VALID ON QUICK SHIP OR ‘OTHER ITEM’ OPTIONS OR WHERE INDICATED WITHIN THE DESCRIPTION OF THE PRODUCT.

 

FAQ

 

  • What is the status of my order?
    • We have three statuses. “Processing,” “Printed” and “Shipped.” Each order is hand made and we are pretty good about staying within the agreed lead time. Please refrain from sending us an email inquiring about the status of your order if it is still within the lead time period. We understand wanting to know an update but taking time away from building the holsters to answer emails only delays the process more.
      • “Processing” means that your order has been received on our website.
      • “Printed” means that your order invoice has been manually printed as in our stack of pending orders in the shop.
      • “Shipped” means that your holster is completed and on the way with tracking confirmation sent to you via email.
  • What is the current lead time?

    • The current lead time for custom holsters is now 2-4 weeks.  We are currently shipping out 1,200-1,500 orders a month. It takes up to 4 weeks to get through the many pending orders in queue. Quick ship items that are in stock ship within 1-3 business days. Quick ship items show in stock and cannot be backordered. Ordering a plain black holster from the custom side of the website does not mean it’s a Quick Ship item. The lead time has to be agreed to when placing an order for you to be able to checkout on our website. If you cannot wait the agreed lead time we ask that you do not place an order with us. We will also not respond to emails inquiring about a status update if your order is still within the 4 week lead time. (04.23.24)

  • Do you do rush orders?
    • No we do not. Orders are handled on a first come first serve basis. We want to make things fair across the board so we do not accept additional payment for rush orders.
  • Is the “Secondary” OWB Holster Compatible with Safariland Mounting?
    • Yes, our “Secondary” OWB Holsters are designed to work with the three hole T pattern used by Safariland.  This will allow you to mount their UBL or QLS setup as well as the G-Code GCA39 Adapter.  For a more indepth look please be sure to watch this video.

  • Limited Quantities on Some Options:
    • When selecting different options such as special printed kydex or fabric overlays, please understand that some of this stuff is in limited quantities.  If we run out of the material when we get to your order you will be contacted at the time your order comes up for manufacturing. (The Current Lead Time)  We will offer you something similar or refund your order if there is nothing else that you would like.
  • Will the paint and/or Cerakote on my slide be affected by the holster?
    • Our holsters are made from Kydex plastic which is a hard thermo-folding plastic. Normal wear and tear will occur from the slide touching the holster when drawing and re-holstering. Aftermarket slides which have been machined with additional serrations and/or windows can cause additional wear and tear if out of spec. We use actual firearms with OEM slides to fit all holsters before shipping them out to customers. We are not responsible for scratches and/or scuffs done to the paint job on your firearm.
  • Do you guys make holsters for “this” particular firearm or weapon light setup?
    • In short, no we don’t. If it isn’t on our website we do not currently offer it. We do some custom one off work but it is typically for promo stuff going out into media.
  • I am local can I just come by and pickup my order?
    • No. We do not currently run a store front and scheduling times to have gear picked up has become too difficult so we do not allow for local pickup.
  • I want a different style clip or the design tweaked on my order.
    • If it isn’t on our website we do not offer it. Please do not put additional instructions in the comments section and expect for your order to be altered from our designs. A lot of time goes into our design and mocking up our molds, therefore we do not want to delay the process anymore by having to change the setup.
  • High vs. Low Sweat Guard
    • The sweat guard is the portion of the holster that keeps the back side of the slide from touching your body/skin. The High Sweat Guard option typically goes to the top of the slide and completely covers it. This is the case with most weapon/light setups. When selecting the TLR1 or X300U we try to cover as much of the slide as possible. Due material size constraints we cannot always make the sweat guard the full length of the slide. The Low Sweat Guard option typically covers the slide halfway between the chamber and top of the slide.
  • The “Click” & Holster Fitment
    • The “click” sound that most people think of when purchasing a Kydex holster comes from the pocket created by the trigger guard area. When purchasing a holster with a weapon light attached the pocket no longer exists due to the channel created for the light. Some lights will still make that “click” sound however, most small/flush weapon lights like the TLR7/A do not since they have a flush design to the gun. All of our holsters come with multiple points of adjustable retention to retain the weapon via friction. The “click” sound is not something we market or guarantee with our holsters.
  • Will my holster still retain my gun if I take the weapon light off?
    • If you purchase a holster from us made for a firearm with a light attached, the light needs to be attached in order for it to retain the weapon. Some customers have reported that their holster still retains the weapon without the light, however we do not recommend this as our holster are not designed to do this.
  • Do your holsters accommodate compensators?
    • Please contact us before placing your order to ensure that we can accommodate your compensator. Not all of our custom molding is designed to allow for compensators. Simply selecting the threaded barrel option will NOT result in your holster being able to allow a compensator.
    • I received a different clip, mount of paddle with my holster than what is pictured, is this the right one?
      • We do our best to offer what is shown with our products however sometimes due to our suppliers being out of stock we have to source other attachment clips/paddles/mounts in order to not further delay your order.  We ensure that that the other options chosen function 100% the same.
    • What Generation Glock do your holsters fit?
      • Our holsters are made to accommodate all generation Glocks (1-5).
    • Do I receive shipping and tracking confirmation when my order ships?
      • Once your order ships an email is sent to your email address on file with a shipping notification and tracking number.
    • Can I return my holster if I ordered the wrong model/color/option?
      • In short, no. Each order is custom made to the customer and it is the responsibility of each customer to verify their order is correct before placing it. As stated at checkout, “I have verified that my order is correct and I understand that if I would like to make changes I will need to cancel my order and place a new one with a new lead time. Refunds/Exchanges will not be made for orders placed incorrectly.
    • What are the fabric options? What do they do?
      • We offer a special feature of a fabric overlay. This is where we adhere your favorite camo pattern in durable fabric called Cordura to the holster so that it matches your gear identically. We also now offer some holsters in Cotton which is a softer material. When selecting the Cordura fabric options please know that the edges are buffed/burned into the plastic to give it a finished edge. When choosing the Cotton fabric options please note that the edges are cut and burned however since the fabric is much softer the ends of the fabric do not burn as cleanly which can give the look of a rough edge. The Kydex edges are still buffed and polished to a nice smooth finish, however the fabric is cut with fine scissors to make it as close to the edge as possible. Most customers do not notice, however we want to ensure that this is covered before ordering.
    • What are the clip options?

     

     

    Privacy Policy

    Protecting your private information is our priority. This Statement of Privacy applies to
    https://qvotactical.com and QVO Tactical, LLC and governs data collection and usage. For
    the purposes of this Privacy Policy, unless otherwise noted, all references to QVO Tactical, LLC
    include https://qvotactical.com and QVO Tactical. The QVO Tactical website is a
    Ecommerce site. By using the QVO Tactical website, you consent to the data practices described
    in this statement.

    Collection of your Personal Information
    In order to better provide you with products and services offered on our Site, QVO Tactical may
    collect personally identifiable information, such as your:

     

    If you purchase QVO Tactical’s products and services, we collect billing and credit card
    information. This information is used to complete the purchase transaction.

    We do not collect any personal information about you unless you voluntarily provide it to us.
    However, you may be required to provide certain personal information to us when you elect to use
    certain products or services available on the Site. These may include: (a) registering for an account
    on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c)
    signing up for special offers from selected third parties; (d) sending us an email message; (e)
    submitting your credit card or other payment information when ordering and purchasing products
    and services on our Site. To wit, we will use your information for, but not limited to,
    communicating with you in relation to services and/or products you have requested from us. We
    also may gather additional personal or non-personal information in the future.

    Use of your Personal Information
    QVO Tactical collects and uses your personal information to operate its website(s) and deliver the
    services you have requested.

    QVO Tactical may also use your personally identifiable information to inform you of other
    products or services available from QVO Tactical and its affiliates.

    Sharing Information with Third Parties
    QVO Tactical does not sell, rent or lease its customer lists to third parties.

    QVO Tactical may share data with trusted partners to help perform statistical analysis, send you
    email or postal mail, provide customer support, or arrange for deliveries. All such third parties are
    prohibited from using your personal information except to provide these services to QVO Tactical,
    – First and Last Name
    – Mailing Address
    – E-mail Address
    – Phone Number
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    and they are required to maintain the confidentiality of your information.

    QVO Tactical may disclose your personal information, without notice, if required to do so by law
    or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or
    comply with legal process served on QVO Tactical or the site; (b) protect and defend the rights or
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    safety of users of QVO Tactical, or the public.

    Automatically Collected Information
    Information about your computer hardware and software may be automatically collected by QVO
    Tactical. This information can include: your IP address, browser type, domain names, access times
    and referring website addresses. This information is used for the operation of the service, to
    maintain quality of the service, and to provide general statistics regarding use of the QVO Tactical
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    Links
    This website contains links to other sites. Please be aware that we are not responsible for the
    content or privacy practices of such other sites. We encourage our users to be aware when they
    leave our site and to read the privacy statements of any other site that collects personally
    identifiable information.

    Security of your Personal Information
    QVO Tactical secures your personal information from unauthorized access, use, or disclosure.
    QVO Tactical uses the following methods for this purpose:

     

    When personal information (such as a credit card number) is transmitted to other websites, it is
    protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

    We strive to take appropriate security measures to protect against unauthorized access to or
    alteration of your personal information. Unfortunately, no data transmission over the Internet or any
    wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect
    your personal information, you acknowledge that: (a) there are security and privacy limitations
    inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any
    and all information and data exchanged between you and us through this Site cannot be
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    Right to Deletion
    Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

    Please note that we may not be able to comply with requests to delete your personal information if
    it is necessary to:
    – SSL Protocol
    • Delete your personal information from our records; and
    • Direct any service providers to delete your personal information from their records.
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    Children Under Thirteen
    QVO Tactical does not knowingly collect personally identifiable information from children under
    the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for
    permission to use this website.

    E-mail Communications
    From time to time, QVO Tactical may contact you via email for the purpose of providing
    announcements, promotional offers, alerts, confirmations, surveys, and/or other general
    communication.

    If you would like to stop receiving marketing or promotional communications via email from QVO
    Tactical, you may opt out of such communications by Unsubscribe Button.

    External Data Storage Sites
    We may store your data on servers provided by third party hosting vendors with whom we have
    contracted.

    Changes to this Statement
    QVO Tactical reserves the right to change this Privacy Policy from time to time. We will notify you
    about significant changes in the way we treat personal information by sending a notice to the
    primary email address specified in your account, by placing a prominent notice on our site, and/or
    by updating any privacy information on this page. Your continued use of the Site and/or Services
    available through this Site after such modifications will constitute your: (a) acknowledgment of the
    • Complete the transaction for which the personal information was collected, fulfill the
    terms of a written warranty or product recall conducted in accordance with federal
    law, provide a good or service requested by you, or reasonably anticipated within the
    context of our ongoing business relationship with you, or otherwise perform a contract
    between you and us;
    • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal
    activity; or prosecute those responsible for that activity;
    • Debug to identify and repair errors that impair existing intended functionality;
    • Exercise free speech, ensure the right of another consumer to exercise his or her right
    of free speech, or exercise another right provided for by law;
    • Comply with the California Electronic Communications Privacy Act;
    • Engage in public or peer-reviewed scientific, historical, or statistical research in the
    public interest that adheres to all other applicable ethics and privacy laws, when our
    deletion of the information is likely to render impossible or seriously impair the
    achievement of such research, provided we have obtained your informed consent;
    • Enable solely internal uses that are reasonably aligned with your expectations based on
    your relationship with us;
    • Comply with an existing legal obligation; or
    • Otherwise use your personal information, internally, in a lawful manner that is
    compatible with the context in which you provided the information.
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    modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

    Contact Information
    QVO Tactical welcomes your questions or comments regarding this Statement of Privacy. If you
    believe that QVO Tactical has not adhered to this Statement, please contact QVO Tactical at:

    QVO Tactical, LLC
    1027 S. Rainbow Blvd. Ste. 240
    Las Vegas, Nevada 89145

    Email Address:
    info@qvotactical.com

    Effective as of October 16, 2020